For support teams that escalate to developers
Your hardest support tickets,
investigated in a minute.
Deskprobe investigates customer issues across your code, database and logs — read-only. It identifies the root cause, shows the supporting evidence, drafts a customer reply, and recommends what to fix.
Early development. Looking for a few support teams to shape it.
My AI support agent found a real bug in my own app, for less than 1 cent
The tickets that take hours to solve
The docs don't have the answer
"I paid but I'm still on the free plan." "It worked yesterday." The cause is in the code or the data, not in the help center.
Developers get pulled in
Each escalation means a developer reading code, running queries and searching logs, for something that's often not a bug at all.
Customers wait days
The ticket sits in a queue until someone has time to dig. Meanwhile, the customer is stuck and unhappy.
How it works
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1
Connect, read-only
Your code repository, a read-only database user, your logs and your ticket tool. A guided setup checks each connection for you.
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2
Click "Investigate"
On any ticket. Deskprobe checks similar past tickets, the customer's data, the logs around that time and the code behind it.
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3
Read, check, send
An internal note lands on the ticket. Your agent checks it and sends the reply. Nothing reaches the customer without a person.
What lands on the ticket
- The cause, in plain words: bug, expected behaviour, user error, or "needs a developer".
- The evidence: the file and line, the query result, the log lines. No claim without proof.
- A reply to the customer, drafted in their language, with no internal details.
- Next steps for your team: what to check, fix or decide.
- What it couldn't check. When the evidence isn't enough, it says so.
Built for data you can't hand over
Deskprobe is designed so that your data stays where it is.
Runs in your AWS account
Installed from a template into your own account. We ship the software; we never see your code or your data.
Read-only, enforced
It uses a database user that cannot write, with a time limit on every query. It can't change your data, your code or your tickets.
Personal data hidden
The database user only sees views without emails, names or sensitive fields. Emails in log lines are masked.
Your model, your region
It reasons with Claude through Amazon Bedrock in your account and the region you choose. Not used for training.
Every step on record
Each file read, query and log search is logged with the reason for it, so your team can audit any investigation.
Only anonymous numbers leave
Error categories, durations and counts, so we can fix problems. You can read everything sent, or turn it off.
Connects to
- GitHub
- GitLab
- PostgreSQL
- MySQL
- Amazon CloudWatch
- Jira Service Management first
- Zendesk next
- Stripe
Something else? Tell us in the early-access form.
Request early access
We're working with a small number of support teams. Early-access teams get it free while it's being built, and a direct line to shape it.
Questions
Can it change anything in our systems?
No. Every connection is read-only, and the database user is set up so that writing is refused by the database itself. Refunds, fixes and replies are listed as next steps for a person to do.
Does our data leave our AWS account?
That's the design: Deskprobe runs in your account and reasons through Amazon Bedrock in your region. The only thing sent to us is anonymous usage data (error categories, durations, counts), which you can inspect or switch off.
What if it gets it wrong?
Every claim comes with its evidence, and it states its confidence and what it couldn't check. A person always reads the note before anything reaches the customer. When the cheaper model isn't sure, it hands over to a stronger one by itself.
What does it cost?
Free for early-access teams while it's being built. Pricing will be set with them, based on ticket volume. The AI usage itself runs on your AWS bill, typically a few cents per investigation.
Who is behind it?
An independent builder with a background in software support, building it in public. Write to contact@deskprobe.dev.